Southern Federal CU

Exciting
Changes Ahead

Our Software Conversion is scheduled for November 1-3, 2023.
Southern Federal Credit Union will be closed November 1st and will reopen November 2nd at 2pm CST.

To better serve you, we are converting to an all-new banking software! This means that we will begin offering new and improved products and services in addition to the upgrades made to your account! 

How will My Account be Affected?

Click here for a list of frequently asked questions.

New & Improved Products and Services!

You asked and we are ready to deliver! Watch your mailboxes for a new & improved products guide that will be sent after our conversion is complete.

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Rewards Debit Card

IT'S LONG OVERDUE!

We have a new rewards debit card and all of our debit card holders automatically qualify to participate! Details coming soon.

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Zelle®

ONE OF THE MOST POPULAR WAYS TO TRANSFER MONEY TO FRIENDS AND FAMILY!

Zelle will be available in the Bill Pay section of our Mobile Banking app shortly after the conversion is complete.

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New Checking Accounts

WE HAVE GIVEN OUR CHECKING ACCOUNTS A BOOST!

Be sure to watch out for information on new features, including a new high yield account as well as a great teen checking option.

New Home Banking And Mobile App!

After you first log in to Home Banking on our website, you will have the option to change your username and password. This is the same username and password that you will need for the new Mobile App. Fingerprint ID and Facial Recognition can also be set up, depending on your phone's capabilities.

Mobile Wallet Coming Soon

We are excited to announce we are working on adding the ability for our Debit Cards to be used in your mobile wallet. Watch our website, our Facebook, and your email for an alert to its coming availability. Debit Cards will work with the following mobile wallet providers: Google Play and App Store.

Download the Southern Federal CU Mobile App, available for FREE, in Google Play & App Store on TUESDAY, NOVEMBER 3rd. Search Southern Federal CU.

Download on the App Store

Get it on Google Play

Souther Federal CU Mobile App login screen

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Important Note to
E-Statement Users:

For the month of October, no e-statement will be provided, and all members will receive a paper statement FREE of charge. You can expect to see it in the mail sometime during the first two weeks of November 2023.

Frequently Asked Questions

  • Q: How do I contact the credit union on November 1-2?

    The credit union offices will be closed on November 1st and we plan to reopen on November 2nd at 2pm CST. During this time, the credit union office will be closed and we will not be available by telephone. Credit union staff will not have access to your account balances or card transactions during this scheduled downtime. For account emergencies, please send an email to info@SouthernFederalcu.org and someone will contact you within 24 hours.

  • Q: What should I know going into the weekend of the conversion?

    Our current Mobile Deposit, Online & Mobile Banking will be replaced on November 3rd and you will be required to login to a new system. Note your balances prior to Friday, October 31, as real-time balances will be unavailable temporarily during the change. Debit Cards, Credit Cards, and checks will continue to work; we do not anticipate any interruption in their usage. Plan an alternate payment method or a postponed payment date for large transactions.

  • Q: Will my ATM/Debit and Credit Cards work over conversion weekend?

    Yes, we do not anticipate any interruption in their usage, but plan ahead for any special transactions and plan an alternate payment method or a postponed payment date for large transactions.

  • Q: Who should I contact if my Debit or Credit Card is lost, stolen, or has fraudulent charges on it?

    Lost/Stolen Debit Cards call: 832-769-3240. Lost/Stolen Credit Cards call: 1-800-MASTERCARD.

  • Q: Will I be issued a new Debit or Credit Card and PIN?

    No, all Debit & Credit Cards and their PINs will remain the same.

  • Q: How will I receive my October statement?

    All Members–including e-statement users–will receive a paper statement for October FREE of charge.

  • Q: Will I need to update my direct deposit(s)?

    No. Your payroll or social security direct deposits will continue to be processed as normal.

  • Q: Will the conversion impact automatic ACH/Electronic withdrawals taken directly from my account for my bills and other items?

    No. We do not anticipate any interruptions in your normal ACH/Electronic withdrawals taken directly from your account (Ex: Netflix).

  • Q: Will the conversion impact my Bill Pay/External Transfers that I setup online?

    Yes. Bill Pay will change. Any payments or automatic transfers that you have scheduled for October 31, 2023 or earlier will be processed as normal. Any payments or transfers scheduled for AFTER October 31, 2023 will NOT convert. If you have automatic payments set up in Bill Pay, you will need to re-enter those auto-payments on the new system after logging into Online Banking on November 3rd or later.

  • Q: Will this conversion impact my loan?

    No. The conversion will not impact your existing loan terms and we do not anticipate any interruption to your automatic scheduled loan payments.

  • Q: Will I still be able to access the Credit Card website at www.ezcardinfo.com?

    Yes. The separate Credit Card website (above) will continue to be available to obtain your Credit Card statements, see a more detailed history, link your accounts at other financial institutions to make payments, perform balance transfers, and enroll in e-statements.

  • Q: Will my old e-statements show in the new Online Banking?

    No. To request copies of old statements, please email info@SouthernFederalcu.org or send a message through your online banking account.

  • Q: Will Southern Federal CU routing number change?

    No, our routing number is 313084632.

  • Q: Are accounts safe and secure? How safe is this transition?

    Yes, accounts and personal information are secure. The safety and security of our members’ accounts and their personal information is always priority one. The new system uses the latest advances in data security. In addition, your funds are federally insured by the National Credit Union Administration.

  • Q: Will my personal information be safe and secure?

    Yes, we will continue to maintain the industry best practices and keep member security top of mind throughout the conversion. Member privacy and security are our priority during the transition, and the new system will provide even more safeguards to protect sensitive information. For peace of mind, we encourage you to review your statements before and after conversion.

Exclamation Important Changes

Online Banking Logins will change. Your username and password will be reset after we upgrade to the new home banking system. The old system will be discontinued on October 31, 2023. The new system will be available on November 3rd, 2023. We will have easy login instructions on our website. If you have trouble logging in on November 3rd, please call us at 832-769-3240 or email info@SouthernFederalcu.org. 

Mobile Banking Apps will change.  You can download the new mobile app on November 3, 2023 from your Google Play or App Store on your device. You will first need to log in to the new Online Banking platform (on our website) before you will be able to log in to the new app on your device. 

Previous e-statements will not appear online.  A paper statement will be issued for the month of October. Members enrolled in e-statements will also receive a paper statement showing their October account activity. We advise you to print or save your account statements that are showing in Online Banking prior to the conversion for your reference. You may also request printed copies of your previous statements by emailing info@SouthernFederalcu.org.

What will not change: 
1. Current certificate and loan terms, as well as any payment due dates will remain the same.

2. Checks, Debit Cards, and Credit Cards will not need to be updated.

3. Debit and Credit Card numbers will remain the same including PIN numbers.

4. Member account numbers will remain the same, so any direct deposits should not need to be updated.

Download a PDF  about SFCU Software Conversion. 

Equal Housing Opportunity  NCUA

Phone:  832-769-3240 
Email: info@SouthernFederalcu.org 
Hours: Mon to Fri - 8:00am to 5:00pm CST 
www.SouthernFederalcu.org

Southern Federal CU