After doubling in size in 2025, this gathering welcomes senior claims leaders from Sompo, Arch, Swiss Re, Beazley, Marsh, AXIS, Liberty Specialty Markets, AXA XL, WTW, Howden and more.
The Claims Network: London is the latest must-attend event in the Intelligent Insurer portfolio. Last year we had 200+ senior claims leaders join us for a dynamic experience filled with insights, innovation, and networking.
Among many claims events, this is the only large-scale, invitation-only meeting exclusively for senior claims leaders, offering high-level networking and unmatched learning in a single day.
As the industry confronts talent shortages, rising claims costs, and the need for greater efficiency and transparency, The Claims Network: London provides a vital platform for exchanging ideas, addressing critical challenges, and steering the market toward a more resilient, adaptive, and customer-focused future.
The 2026 event will take place on 17 November in London.
Register your interest for future editions of The Claims Network: London >>
The senior claims leaders, innovators, and decision-makers who will join the 2026 stage:
- Barbara Rizzi, Chief Claims Office, Arch
- Ben Kelly, Chief Claims Officer, Ardonagh
- Elliot Goss, Chief Claims Officer, Berkley Specialty London
- Clare Constable, Chief Claims Officer, MS Amlin
- Chris Knutson, Chief Claims Officer, Aon
- Melis Otmar, Executive Director. Head of Marine Claims London, Howden
- Marie Hill, Group Head of Claims, Brit Global Specialty
- Caroline Bødker, Director | Claims Leadership, Trygg-Hansa
- Steve Crabb, Senior Vice President, European Head of Claims, Allied World
- Matthew Grottick, Claims Director, P&C, BMS Group
- Kieran Patel, AVP, Specialty Claims, CNA Hardy
- Nick Errington, Global Head of Claims Governance & Performance Excellence, Swiss Re
- Rebecca Bailey, Claims Team Leader, Group Claims, Beazley
- Fiona Chrystal, Head of Claims Operations, Berkley Specialty London
- Terry Way, Global Recovery & Claims Delegated Authority Lead, Swiss Re
- James Dawson, Head of Property Claims, AmTrust International
- Adrian Cousins, Head of London Market Claims & Head of FINEX Claims, WTW
What set The Claims Network: London apart?
- Sharper focus. A targeted forum for senior claims leaders from Europe's biggest insurers, built around the challenges shaping claims in 2026 — not a generic industry catch-all.
- Curated audience. Invitation-only access to 200+ pre-qualified senior claims professionals means every conversation counts.
- Real engagement. One-on-one meetings, roundtables, Oxford-style debates, and workshops replace passive presentations — all led by Chief Claims Officers and senior experts in a single, high-value day.
- Total flexibility. Multiple meeting rooms, breakout spaces, and networking zones let attendees design their own mix of learning and relationship-building.
This is an invitation-only event — register your interest using the form on the right >>
Key themes for 2026 include:
- Social inflation and litigation funding: The mechanics driving claims inflation in the London Market — third-party funding, AI-generated pleadings and the rise of nuclear verdicts
- AI in claims: Moving beyond the hype to what AI has genuinely delivered — the use cases that are working, the ones that aren't, and what drives real operational gains
- Delegated authority and TPA governance: The transparency gap in delegated claims management — oversight, audit and what good governance looks like under increasing Lloyd's scrutiny
- Geopolitical risk and claims inflation: How instability across the Middle East and beyond is driving supply chain disruption and claims inflation across property, motor and specialty lines
- Regulatory scrutiny and conduct: How claims leaders are responding to the FCA's intensifying focus on walk-aways, repudiations and the treatment of vulnerable customers
- Talent and the next generation: Developing claims professionals in a hybrid world where technology is taking over the tasks that traditionally built expertise
- Claims and underwriting alignment: Closing the data loop between claims, underwriting and actuarial teams — and what genuine cross-functional collaboration looks like in practice
- Claims as a strategic priority: How the role of claims is being repositioned within firms — and what it means to lead a function that treats the claims experience as the core expression of what insurance delivers
Check out who signed up to attend the 2025 event:
Swiss Re, Munich Re, Arch Insurance, Aegis, Arch, Helvetia, Miller Insurance, Tokio Marine, Apex, Markel, Zurich Insurance, General, GIC, AXA XL, Sompo, Canopius, New India Assurance, Groupe Mutuel Services, CargoCorp, Atrium Underwriters, Hellas Direct, Arrow Risk Management and more!
This is an invitation only event, register your interest using the form on the right >>
For more information contact:
Aysima Ahmadli
Conference Producer – Intelligent Insurer
Newton Media
Direct: +44 203 301 8216
Email: aahmadli@newtonmedia.co.uk
