In 2025 we doubled in size and moved to a bigger venue. Attendees included claims leaders from Sompo, Arch, Swiss Re, Beazley, Marsh, AXIS, Liberty Specialty Markets, AXA XL, WTW, Howden, and more
The Claims Network: London is the latest must-attend event in the Intelligent Insurer portfolio. Last year we had 200+ senior claims leaders join us for a dynamic experience filled with insights, innovation, and networking.
Among many claims events, this is the only large-scale, invitation-only meeting exclusively for senior claims leaders, offering high-level networking and unmatched learning in a single day.
As the industry confronts talent shortages, rising claims costs, and the need for greater efficiency and transparency, The Claims Network: London provides a vital platform for exchanging ideas, addressing critical challenges, and steering the market toward a more resilient, adaptive, and customer-focused future.
The 2026 event will take place on 17 November in London.
Register your interest for future editions of The Claims Network: London >>
The senior claims leaders, innovators, and decision-makers who commanded the 2025 stage:
- Andrew McBride, Group Chief Claims Officer, Everest
- Clare Constable, Chief Claims Officer, MS Amlin
- Barbara Rizzi, Chief Claims Officer, Arch
- Alex Reynolds, Chief Claims Officer, Marsh
- Marc Scheidegger, Global Chief Claims Officer (CCO) & Member of the Executive Committee, Swiss Re
- Tom Helm, Director, Claims Practice Leader, WTW
- Melis Otmar, Executive Director - Head of Marine Claims London, Howden
- Ian Hollingworth, Head of Legal Expenses and Tax Claims, Markel
- Gabrielle Folliard, Head of Claims, AXIS
- Mitch Bennett, Head of Claims, Allianz
- Ben Barker, Head of Claims, BHSI
- Lindsay Loft, Global Head of Claims Operations, Liberty Specialty Markets
- David Goddard, International Head of Claims, AXA XL
- Sumesh Vijayakumar, Head of Claims Transformation, Munich Re
- Nick Errington, Head of Claims Governance & Performance Excellence, Swiss Re
- Laura Brahams, Head of Third Party Claims, Arch
- Gavin Williams, Head of Claims, IQUW
- Lena Kettler, Global Head of Claims, Hannover Re
- Neil Owen, Global Head of Claims, SCOR
- Mark Rogers VP, Business Development, Vitesse
- Yaniv Epshtein, Director of Business Development, EMEA, Skan AI
- Stavros Dimopoulos Country Manager for Greece, vrs Adjusters
- Karli Kalpala, Head of Strategy & AI Agent Business, Digital Workforce
- Stelios Miltiadou, Underwriting Manager, Allianz
- Almagor Maytal, Head of MGA Claims, Munich Re
- Dean Vallis, Claims Operations Manager, Sompo International
- Tim Sloan, Head of Claims - Casualty & Reinsurance, Miller Insurance
What set The Claims Network: London apart?
- This wasn’t a generic insurance event.
It was a targeted forum for senior claims leaders from Europe’s biggest insurers, diving deep into the most pressing challenges facing claims.
- This wasn’t an ordinary conference.
It was an invitation-only meeting of 150+ pre-qualified senior claims professionals, ensuring a highly relevant and engaged audience.
- This wasn’t death-by-PowerPoint.
The programme centred around one-on-one meetings, roundtables, Oxford-style debates, and workshops — all built around a one-day agenda led by Chief Claims Officers and senior experts.
- This wasn’t a one-track event.
Multiple meeting rooms, breakout spaces, and networking zones allowed attendees to customise their day with the perfect balance of learning and relationship-building.
This is an invitation-only event — register your interest using the form on the right >>
Key themes from 2025 included:
- Emerging risks: Adapting to cyber threats, geopolitical shifts, sanctions, and marine volatility with agile claims strategies
- Data-driven teams: Upskilling professionals to apply analytics and digital tools for faster, smarter decision-making
- Responsible AI: Using AI to streamline claims while maintaining human oversight and addressing privacy and security risks
- Customer experience: Leveraging automation and insights to personalise service and accelerate resolutions
- Regulatory readiness: Proactively responding to developments in ESG, data privacy, AI governance, and TPLF
- Future-proof talent: Building a multigenerational, digitally fluent workforce
- Claims data value: Using data to enhance fraud detection, underwriting, and product innovation
- Cross-functional collaboration: Aligning underwriting, broking, and claims to improve communication and client outcomes
Check out who signed up to attend the 2025 event:
Swiss Re, Munich Re, Arch Insurance, Aegis, Arch, Helvetia, Miller Insurance, Tokio Marine, Apex, Markel, Zurich Insurance, General, GIC, AXA XL, Sompo, Canopius, New India Assurance, Groupe Mutuel Services, CargoCorp, Atrium Underwriters, Hellas Direct, Arrow Risk Management and more!
This is an invitation only event, register your interest using the form on the right >>
For more information contact:
Aysima Ahmadli
Conference Producer – Intelligent Insurer
Newton Media
Direct: +44 203 301 8216
Email: aahmadli@newtonmedia.co.uk
