2023 Informed Auto Loan Defect Survey

Download this 20 page report outlining the findings of Informed's 2023 Auto Loan Defect Survey. The survey was presented to 2500 auto lending executives in early March 2023.

Highlights include:

  • 95% of lenders are beginning to leverage AI tools in some aspect of their business (i.e. credit decisioning, loan servicing)
  • 51% of lenders cited regulator audits as their biggest concern
  • 29.73% of lenders said the top metric automation has improved in the lending process is reduced cost
  • Nearly 44% of lenders are interested in leveraging AI to compete with lenders who are also using these tools


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