Resolve Customer Pain Points And Create Value With Touchless Claims

Free report delivered in partnership with Tractable

The claims function is undergoing rapid transformation, and the COVID-19 pandemic has accelerated that process. Customers and companies alike are being forced to embrace the digital realm, and now is a moment to engage with that process.

Intelligent Insurer gathered together a panel of experts in the field to get the details on which tools, technologies and talent you need to design and deliver a no-touch claims journey that delights your customers.

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You’ll access expert opinions from:

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By reading this report, you’ll discover:

How technology such as artificial intelligence (AI) is being used in the claims space and how to rapidly move from pilots and proof-of-concept initiatives to focus on business objectives and process improvements that are immediately implementable and scalable
Which investments to make as a strategic priority and how to invest in ways that offer scalable deliveries across portfolios
Why it is so important to stay abreast of changing customer needs and how to design customer journeys that get the balance right between a no-touch claims process and the human touch

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I hope you enjoy the content. If you have any feedback, please get in touch.

Helen Raff
Head of Research
Intelligent Insurer
Direct line: +44 (0)203 301 8244
Email: hraff@newtonmedia.co.uk

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