Report: Embrace Touchless and Virtual Claims to Resolve Customer Pain Points

By reading this report you’ll find out how to create the ultimate blend of talent and technology to speed up the journey towards touchless claims. You’ll also discover how leading insurers are applying automation to deliver just the right customer experience that meets a range of expectations.

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You’ll hear from these claims experts:

• Sean Baird, Director, ECM Product Marketing, Nuxeo
• Sean Duffy, EVP & Chief Claims Officer, Skyward Specialty Insurance
• Joel Farvault, Head of Augmented Claims, AXA Group Operations
• Melissa Hill, AVP Data & Analytics, American Family Insurance Claims Services
• Bryant Vernon, Chief Claims Officer, Aviva Canada

By reading the report, you’ll find out how:

1. Aviva built a ‘bionic’ claims organization by blending people and technology
2. American Family Insurance Claims Services analyses unstructured data in order to understand where to introduce a digital process
3. Skyward Specialty Insurance communicates the right information to brokers so they understand what’s driving the claims
4. AXA manages data touchpoints throughout the customer journey

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These senior executives discussed how to:

• Understand customer needs and find out how to deliver best customer experience that meets their expectations

• Build a ‘bionic’ claims organization by blending people and technology, as well as transform claims by using AI

• Deliver a positive customer experience by deploying technology in the cloud to provide more touchless and automated claims

• Manage an automated claims experience when people prefer human interaction, by embedding automation in such a way that the customer doesn’t even notice it

• Think creatively about value proposition and how to partner with distribution partners and underwriting teams to find real synergies and improve business outcomes

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We hope you enjoy the content. If you have any feedback, please get in touch. 

Izabela Clancy
Program Director, Claims
Intelligent Insurer
Direct line: +44 (0)203 301 8212

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