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Dynamically and Instantly Manage IVR Messages ON-THE-FLY

GENESYS PURECONNECT ADD-ON

Respond with speed to any situation

Quickly record, enable and disable IVR messages with zero IT support!

Unexpected and even forecasted events impact the customer experience when you don't have the right tools. New operating hours? A temporary disruption in service - internet, power or website issues? How do you quickly communicate these disruptions to your customers?

Typically, you'd have to contact IT, get in the queue and wait. Let's face it, no one wants to do that!

Maximize Productivity

With QC3 iNFiNiTi Message Insertion Points, you can get time-critical information out to your clients lightning FAST. Do it quickly. Do it yourself. Create, add, remove and manage IVR messages. Announcements can be placed anywhere in the IVR menu, activated and deactivated at will.

Regain Control Over Customer Communications

Transform your customer interactions with our dynamic call flow messaging add-on that gives contact center administrators the tools to quickly and easily provide time-sensitive messages or seasonal information. Reduce time and resources needed! 

Seamlessly integrated with Genesys PureConnect

Enhance your solution for maximum productivity 

download the guide

Learn how you can make your Genesys PureConnect solution better! 

Download the QC3 iNFiNiTi Message Insertion Points guide.

MESSAGE INSERTION POINTS

VALUE-ADDED CONTACT CENTER APPLICATION

QC3 iNFiNiTi Solutions for Genesys PureConnect

Quovim C3 

1255 Philips Square, Suite 307  Montreal, Quebec, H3B 3G1  1.855.9QUOVIM

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