Dynamically and Instantly Manage IVR Messages ON-THE-FLY
Unexpected and even forecasted events impact the customer experience when you don't have the right tools. New operating hours? A temporary disruption in service - internet, power or website issues? How do you quickly communicate these disruptions to your customers?
Typically, you'd have to contact IT, get in the queue and wait. Let's face it, no one wants to do that!
With QC3 iNFiNiTi Message Insertion Points, you can get time-critical information out to your clients lightning FAST. Do it quickly. Do it yourself. Create, add, remove and manage IVR messages. Announcements can be placed anywhere in the IVR menu, activated and deactivated at will.
Transform your customer interactions with our dynamic call flow messaging add-on that gives contact center administrators the tools to quickly and easily provide time-sensitive messages or seasonal information. Reduce time and resources needed!
Learn how you can make your Genesys PureConnect solution better!
Download the QC3 iNFiNiTi Message Insertion Points guide.
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