Don't Let COVID-19
Disrupt Customer Service

USE REMOTE LOGIN TO PROACTIVELY COUNTER THE IMPACT OF COVID-19 ON YOUR OPERATIONS

Remote work made seamless without disrupting the customer experience

Agents can continue to support customer communications by phone through Automatic Call Distributor (ACD)

The unprecedented impact due to global circumstances resulting from COVID-19 (Coronavirus), has call centers scrambling to find efficient ways to continue operations in the face of social distancing and a remote workforce.

Like many tech companies, we are committed to providing solutions to help ease the impact of the virus on your daily operations. It's why we've waived license fees for our QC3 iNFiNiTi Message Insertion Points for Genesys PureConnectso you can quickly and dynamically update your IVR.

During this pandemic where social distancing is encouraged, or when agents don't have access to a computer, are on the road or working remote, QC3 iNFiNiTi Remote Login for PureConnect is a simple and secure way for them to remotely log into your system and respond to customer calls.

No hardware. No software. You don't even need a PC. All you need is a phone. 

With QC3 iNFiNiTi Remote Login, all you need is a phone. Once configured in Genesys PureConnect, authorized users can:

1. Call into the application
2. Provide their credentials
3. Provide their phone number
4. Follow the login steps and set their status

5. Answer customer calls

Work from anywhere and through anything. Stay connected with customers.

Seamlessly integrated with Genesys PureConnect

SOCIAL DISTANCING SHOULD NOT IMPACT YOUR CALL CENTER!

Complete the form to get more information on how QC3 iNFiNiTi Remote Login can streamline access to your PureConnect system for remote workers

MAKE CHANGES TO THE IVR SUPER QUICK

With QC3 iNFiNiTi Message Insertion Points, you get time-critical information out to your clients lightning FAST. Do it quickly. Do it yourself. Create, add, remove and manage IVR messages. Announcements can be placed anywhere in the IVR menu, activated and deactivated at will.

Reduce time and resources needed

Transform your customer interactions with our dynamic call flow messaging add-on that gives contact center administrators the tools to quickly and easily provide time-sensitive messages that impact your operations.

WE'LL HELP YOU NAVIGATE THROUGH THE COVID-19 CRISIS

REMOTE LOGIN

QC3 iNFiNiTi Solutions for Genesys PureConnect

Quovim C3 

1255 Philips Square, Suite 307  Montreal, Quebec, H3B 3G1  1.855.9QUOVIM