USE REMOTE LOGIN TO PROACTIVELY COUNTER THE IMPACT OF COVID-19 ON YOUR OPERATIONS
The unprecedented impact due to global circumstances resulting from COVID-19 (Coronavirus), has call centers scrambling to find efficient ways to continue operations in the face of social distancing and a remote workforce.
Like many tech companies, we are committed to providing solutions to help ease the impact of the virus on your daily operations. It's why we've waived license fees for our QC3 iNFiNiTi Message Insertion Points for Genesys PureConnect, so you can quickly and dynamically update your IVR.
During this pandemic where social distancing is encouraged, or when agents don't have access to a computer, are on the road or working remote, QC3 iNFiNiTi Remote Login for PureConnect is a simple and secure way for them to remotely log into your system and respond to customer calls.
No hardware. No software. You don't even need a PC. All you need is a phone.
With QC3 iNFiNiTi Remote Login, all you need is a phone. Once configured in Genesys PureConnect, authorized users can:
1. Call into the application
2. Provide their credentials
3. Provide their phone number
4. Follow the login steps and set their status
5. Answer customer calls
Complete the form to get more information on how QC3 iNFiNiTi Remote Login can streamline access to your PureConnect system for remote workers
With QC3 iNFiNiTi Message Insertion Points, you get time-critical information out to your clients lightning FAST. Do it quickly. Do it yourself. Create, add, remove and manage IVR messages. Announcements can be placed anywhere in the IVR menu, activated and deactivated at will.
Transform your customer interactions with our dynamic call flow messaging add-on that gives contact center administrators the tools to quickly and easily provide time-sensitive messages that impact your operations.
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