Without a methodological analysis of your metrics, you just don't know!

packaged call center audit

With 20+ years in the contact center world, we've developed prepackaged audits that cater to key sectors of contact center operational success, making it easy for you to pick, choose and quickly execute.

custom call center audit

For specific or unique challenges, we'll work with you to develop a highly custom audit that address your pain points and uncover new opportunities to drive success.

Download the Quovim C3 Call Center Health Check Guide to uncover how an audit can improve your operations.

CALL OUR AUDIT EXPERTS AT 1.855.9QUOVIM for your personalized roadmap to operational success!

Get a 360-degree view of your operations

In a fast-paced call center environment, there’s little time to analyze, evaluate and optimize all the competing elements that affect your productivity and efficiency. 

It’s a critical, on-going requirement that often gets neglected, until faced with a challenging event - like a pandemic!

Meet short and long-term objectives

Use technology and tools to maximum potential

Identify KPIs and set attainable objectives

PRE-PACKAGED Audit

We’ve identified challenging pain points that overtime can significantly impact your call center operations.

Get an all-inclusive audit that pinpoints specific weaknesses and delivers a blueprint to success, conducted by an
knowledgeable, experienced audit team.

Improve poor or failing CSAT scores

Reduce overrunning operation costs

Use reporting and management dashboard best practices

ANNUAL
Health Check

A highly recommended service that ensures the health and wellness of your call center

CUSTOM
Call Center Audit

Have a unique or specific need? We can develop a personalized audit for your unique environment

Improve Customer Experience and Customer Satisfaction

Improve agent or team performance

Assess current and future call center technology requirements

QC3 CALL CENTER AUDIT
Get a 360-degree view of your operations

YOUR ROADMAP TO SUCCESS

Quovim C3

We enable organizations to create POWERFUL and MEANINGFUL interactions

Gain the technology, tools and services
that expertly optimize your call center interactions

Quovim C3 | 1255 Philips Square, suite 307 | Montreal, Quebec, H3B 3G1 | 1.855.9QUOVIM | www.QuovimC3.com