COVID-19 FREQUENTLY ASKED QUESTIONS:
CAN I DONATE HOMEMADE MASKS OR GOWNS?
Yes and thank you so much! Please see the attached PDF for patterns and information.
HOW ARE YOU PROTECTING YOUR RESIDENTS?
Resident safety is our top priority. On-site nurses and caregivers screen residents daily and anyone who presents symptoms outlined by the CDC – fever, cough, shortness of breath, sore throat – will be quarantined in their room or apartment. We have very aggressive Acute Respiratory Infection policies and procedures that ensure we are providing the correct precautions at the correct time, for the correct duration. In addition, any resident who visits the hospital for necessary medical procedures will be quarantined for 14 days upon return. New admissions are also automatically quarantined for 14 days.
WHAT IS YOUR RECOMMENDATION FOR VISITORS?
For the safety of our residents, care team and guests, we are limiting all visitors to only those who are essential visitors. Essential visitors include necessary medical personnel or end-of-life situations.
WHAT KIND OF TRAVEL IS UNDER REVIEW?
In accordance with CDC and DHS guidelines, we are screening for international travel or travel to a known US hotspot based upon the CDC tracking data.
ARE YOU SCREENING ESSENTIAL VISITORS?
Yes. We ask all essential visitors to complete a screening regarding travel or symptoms of illness and provide a temperature reading in accordance with guidelines provided by the CDC.
ARE YOU SCREENING EMPLOYEES?
Yes. All employees complete a screening at the start of each shift. This includes screening questions about travel and illness and a temperature reading.
WHAT ARE YOUR GUIDELINES REGARDING EMPLOYEES WHO ARE FEELING ILL?
In accordance with our Acute Respiratory Symptom (ARI) policy, ill staff are to report symptoms to the nurse manager and adhere to the ARI policy with regard to working.
WILL EMPLOYEES BE COMPENSATED IF THEY CANNOT WORK DUE TO ILLNESS?
If a person has suspected or confirmed COVID-19, the facility will follow outbreak guidelines with regard to sick time and PTO usage.
WHAT CONNECTIONS DO YOU HAVE WITH PUBLIC HEALTH EXPERTS?
We have regular contact local public health departments and continue to watch and follow the recommendations of the CDC and DHS.
WHAT IF THIS INFORMATION CHANGES?
Since this is a fluid situation with frequent changes and updates, we provide regular updates on our web site and social media page. We will also continue to provide updates to residents, families and staff.
HOW CAN I DO A VIDEO CHAT WITH MY LOVED ONE?
All buildings have IPADs and/or iPhone on hand to assist your loved one with a video chat via Skype – or Facetime if you also have an iPhone. If we’re chatting via Skype, you’ll need to set up an account for yourself. Once you have an account, please call the building's Activity Team to arrange a time. Get your building info here.
ARE WE ALLOWED TO SEND MAIL?
Absolutely! Find your location's address here.
WHAT ARE YOU DOING FOR ACTIVITIES TO KEEP EVERYONE ENGAGED?
Our activity team has a weekly call to share ideas and brainstorm new ones. We’re getting rather creative! From doorway bingo and aerobics to one-on-one crafts, comfort corners and exercise corners – we’re focused on keep spirits up in any way we can. Check out our Facebook page where we are sharing photos and videos of all our activities.
CAN I DONATE FOOD OR SUPPLIES?
First of all, we’d like to thank everyone for your generosity in this difficult time! Many people have dropped off donations for PPE or other goods, including food. We very much appreciate your kindness. As we are limiting visitors to our building at this time, and the state of WI is on a #Saferathome order, we encourage you to limit your travel. If you are dropping off items, please leave them in our vestibule and alert staff to the drop off. Please include your contact information with the donation so we can follow-up with a proper thank you.
Have additional questions? Please fill out the contact form below and a member of our team will respond accordingly.