Customer Experience  -  Success Stories

Flying high in record time: lightning-fast Integration of CC4Teams in just 10 Days

Universal Air, known for affordability, comfort, and world-class service, integrated CC4Teams in just 10 days to elevate customer communications. Starting with voice services, the smooth implementation required only one hour of training, making it their easiest IT project to date.

Building on this success, the airline expanded to WhatsApp and Email, leveraging CC4Teams’ Omni-Channel capabilities to meet passengers on their preferred platforms. With features like streamlined communication, self-service admin tools, and scalability, Universal Air has enhanced both customer and employee experiences.

By adopting CC4Teams, Universal Air ensures future-proof, seamless service delivery that aligns with its mission of redefining air travel through reliability and excellence.

"The implementation of CC4Teams was the smoothest IT project we've ever experienced. Starting with voice and adding WhatsApp, we're taking customer service to new heights—just as our passengers expect. CC4Teams helps us deliver the same level of reliability and excellence we're known for, ensuring every interaction reflects our commitment to quality."

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Shaun Mcarthy, Vice President of IT, Universal Air

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Proven results with CC4Teams 

Transforming a European Capital: A citizen-centric revolution

A major European capital has embraced a citizen-centric vision, transforming its administrative services with a focus on efficiency, integration, and seamless service delivery. Key elements include integrating Microsoft Dynamics, Power BI, and an Omni-Channel approach, enabling citizens to access services via their preferred channels—phone, email, social media, or chatbots—all within a unified and consistent experience.

The new Customer Contact Center serves as a central hub, integrating various communication methods with a modular ICT architecture for enhanced service levels. Supported by CC4Teams, the platform empowers virtual agents and streamlined operations, ensuring efficient front-office interactions, knowledge-driven mid-office support, and robust back-office processes. This approach positions the city as a modern, citizen-centric metropolis.

Breaking enterprise limitations with cloud communications

Country Road, a leading retailer in the Southern Hemisphere with over 600 locations, needed a reliable contact center solution to address its extensive communication needs. The company chose CC4Teams and Call Cabinet for their seamless integration with Microsoft Teams, offering PCI-compliant call recording, real-time analytics, advanced reporting, and customizable dashboards.

Before this, Country Road faced challenges with outdated systems like Skype for Business and Espera, which led to inaccurate call statistics, poor reporting, and limited customization. CC4Teams transformed their operations with automated IVR flows, call-back options, and advanced queue handling. As a result, the company now enjoys accurate insights, streamlined processes, and improved service levels, significantly enhancing efficiency and customer satisfaction.

Overcome out-of-date phone systems with CC4Teams

Australia’s largest independent European parts supplier, Imparts, modernized its outdated telephony system with CC4Teams, seamlessly integrated into Microsoft Teams. Partnering with Jasco Consulting, the implementation was completed in just one month, providing advanced features like comprehensive reporting, call-back requests, and analytics to manage 1,500-2,000 daily calls effectively.

CC4Teams addressed Imparts’ communication challenges, reducing wait times, enhancing customer service, and improving workflow efficiency. With proactive support from Channel UC and Jasco Consulting, Imparts now enjoys a robust, future-ready telephony solution tailored to their needs.

Transform your communication like Imparts—discover the power of CC4Teams today!

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