Webinar: What the Teams Unify model means for CC4Teams customers

Customer expectations keep rising, while contact center environments grow more complex. CC4Teams is designed to make that complexity easier to manage, without forcing organizations to start over.

In this webinar, we’ll show how CC4Teams helps you add new digital and AI-driven capabilities while keeping full control over your existing setup. You can move forward without migration, without disruption, and without losing the flows, queues, and processes your teams rely on today.

A key benefit of CC4Teams is flexibility. You decide when and how to introduce new capabilities. You can start small, expand step by step, and combine proven voice handling with modern digital channels. Context stays intact, so customer information, interaction history, and notes remain available as conversations evolve.

At launch, CC4Teams already supports WebChat, allowing conversations to move seamlessly from chat to phone, video, or screen sharing. Everything happens directly in CC4Teams, so agents stay in their familiar workspace while customers get faster, more personal help.
CC4Teams is built for what comes next. AI is embedded in the platform to support agents and reduce manual effort, while preparing your environment for smarter routing, automation, and real-time insights. This foundation also enables future capabilities such as CC4Teams AI agents. We'll be launching these step by step and sharing more about this very soon. We're always focused on improving service quality without adding operational complexity.

In this focused 30-minute webinar, we’ll demonstrate how CC4Teams supports this approach in practice, what it means for existing customers, and how you can get started in a way that fits your organization.

Join us to see CC4Teams in action and discover how Unify fits naturally into your Customer Contact strategy on Microsoft Teams.

I want to join the 09:00hrs CET webinar
Australia, APAC, Europe 
To make it easy for everyone to join, this webinar will be held twice to accommodate different regions. You are welcome to attend the session that best suits your time zone and schedule.

I want to join the 16:00hrs CET webinar
Europe & USA 
To make it easy for everyone to join, this webinar will be held twice to accommodate different regions. You are welcome to attend the session that best suits your time zone and schedule.