Speed Queen

Leveraging Technology for
Profit Growth

The outdated idea used to be: pick the right location, get people in and out fast and your laundromat will be successful for decades. Today, if you are not wholly focused on a superior customer experience, you’ll quickly lose your base to someone who is. At the center of all this is customer and operations data as well as the technology that helps you collect, make sense of it and turn it in to marketing activities that drive customer satisfaction and profitability for you. In this video, you’ll learn tips and tools to create an engaging and profitable customer experience through technology.

Topics covered include: 

  • New customer acquisition – which marketing platforms to use, tips to get noticed and what incentives work best 
  • Optimizing the in-store experience using digital payment systems, loyalty programs, digital displays and other technology-enabled tools 
  • Re-engaging with both loyal and lost customers and which marketing systems to use

Jamie Sewell

Your presenter for the video is Jamie Sewell, director of technology engagement for Alliance Laundry Systems. Jamie has 7 years of laundry industry experience and is passionate about building valuable technology solutions to help commercial laundry operators reach new levels of profitability.

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