The outdated idea used to be: pick the right location, get people in and out fast and your laundromat will be successful for decades. Today, if you are not wholly focused on a superior customer experience, you’ll quickly lose your base to someone who is. At the center of all this is customer and operations data as well as the technology that helps you collect, make sense of it and turn it in to marketing activities that drive customer satisfaction and profitability for you. In this video, you’ll learn tips and tools to create an engaging and profitable customer experience through technology.
Topics covered include:
Your presenter for the video is Jamie Sewell, director of technology engagement for Alliance Laundry Systems. Jamie has 7 years of laundry industry experience and is passionate about building valuable technology solutions to help commercial laundry operators reach new levels of profitability.
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