CLA Insights Report

CLA Insights Report: Equipment Replacement

Equipment Replacement - Understanding Laundromat Owner Attitudes, Approaches and Motivators 

The Coin Laundry Association conducted this laundromat-owner survey to discover owners’ attitudes, perceptions and strategies toward the replacement of washers and dryers in their businesses.

The CLA set out to identify the main hurdles to timely equipment replacement, the accepted benefits and advantages of retooling a laundromat with new machines, and potential triggers to future equipment buying decisions.

The goal of the project was to further educate the laundromat industry by sharing best practices and prevailing factors related to replacement of washers and dryers derived from the survey – all in an effort to move the industry forward and maintain the best possible service to laundromat customers. The survey was conducted thanks to the generous sponsorship of Maytag® Commercial Laundry.

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