Interactive Coaching Sessions

What is an Interactive Coaching Session?  Small, group coaching sessions focused on a specific topic to help build sales and customer service skills, and generate quick wins. Facilitated by a Home Office Sales Coach, you'll have a guided conversation with other customer-facing Team Members to learn tips and tricks that will enhance your skillset.

How often can you join? Coaching sessions take place 2-3 times monthly on Tuesdays at 1pm ET. 

What are the topics?  See below for a full schedule of topics and session dates. 

Registration details: Upon registration, you will receive an email from a Sales Coach with a calendar invitation to the next available date of that topic (see dates below). Center Team Members must have a Confidentiality and Non-Solicitation Agreement (CANS).

Session Descriptions and Dates:

Using Customer Data to Drive Marketing and Sales Activities (February 6, July 23)

Executing the Ten-Touch Prospecting Plan to Drive New Business (February 20, September 10)

Maximizing the Customer Experience to Earn Loyal Customers (March 26, June 25, October 29)

Connecting the Dots: Using Customer Insights to Drive Recommendations (June 11)

Using Discovery to Retain, Refine and Expand Customer Relationships (April 9, August 13)

Engaging Customers and Providing WOW Customer Service (April 23, August 27, December 10)

Targeting Sales Opportunities with Promotional Products (May 14, September 24)

Effective Ways to Use AI in the Sales Process (May 21, October 8)

The following Interactive Coaching Sessions are also Sales Bootcamp Sessions and will last 60-90 minutes. Sessions are facilitated by Bill Farquharson. 

Building Success with Established Sales Processes and Accountability (March 12, July 16)

Leveling Up Your Sales Game to Drive More Opportunities (March 19July 30)

For registration assistance or questions about the Sales Support Programs, please submit a case to Sales Support on the Hub or email