Gain Competitive Advantage with the 'Triangle of Service'
Going beyond repair to true service
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Our latest guide is all about 'The Triangle of Service', which consists of 3 fundamental elements that repair companies use to maintain strong client relationships.
The relationship between client and repairer can be extremely fragile. Years of good service and relations can be completely undone by just one technical issue or poor communication.
This guide explores each of the 3 key elements of the service relationship. It explains how service is handled traditionally, exploring established issues and challenges in the electro-mechanical industry and how modern repair and service centre's approach these needs.